In this role, the General Manager oversees the sales department, service and parts, and the dealership’s profitability. Responsibilities include hiring and motivating employees, customer and employee retention, inventory management, and compliance. The GM must adhere to the company’s policies and procedures while ensuring all employees do the same.
Job Requirements
The General Manager should have ten years of automotive dealership experience with a minimum of five years of supervisory experience in a senior leadership position. The GM must have strong leadership and organizational skills, understand profit and loss statements, and manage a diverse staff. General managers must also possess strong customer service and communication skills that promote courteous and tactful attention to customers, employees, and vendors’ needs.
Managers are required to stay abreast of the federal, state, and local regulations affecting their operations and comply with them, including hazardous waste disposal and OSHA Right-to-Know regulations. Also they must provide the necessary training on regulations and ethical practices.
Education Requirements
A Bachelor’s Degree in business or finance with emphasis on management, or a related field or combination of education and relevant work experience.